Terms & Conditions

Britton – Laser & Photonics Solutions   |   Last Updated: 2 July 2026

Please read these Terms & Conditions carefully before accessing or purchasing from Britton. By using our website or placing an order, you agree to be bound by these terms. If you do not agree, please do not use our services.

1. About Britton

Britton is an e-commerce platform specialising in precision photonics and laser technology products, including but not limited to: lasers and light sources, optical lenses, mirrors, prisms, beam splitters, optical fibres, optomechanical mounts and stages, spectrometers, nonlinear crystals, scientific cameras and detectors, motion controllers, optical tables, breadboards, and laser safety equipment.

These terms apply to all users, visitors, and customers of the platform and its associated services.

2. Eligibility

●      You must be at least 18 years of age to place an order

●      Corporate or institutional users must have the authority to bind their organisation to these terms

●      By purchasing regulated products (e.g. Class 3B/4 lasers), you confirm compliance with all applicable national and local regulations

3. Products & Pricing

●      All products are subject to availability and may be discontinued without notice

●      Prices are listed in Indian Rupees (INR) and are inclusive of applicable GST unless stated otherwise

●      For international orders, prices may be in USD; applicable duties and taxes are the buyer's responsibility

●      We strive to ensure accurate product specifications and pricing. Britton reserves the right to correct errors and cancel affected orders with a full refund

●      Product images are representative; minor cosmetic differences may exist between the image and the actual product

●      Technical specifications listed are sourced from manufacturers and may be subject to revision

4. Orders & Delivery

●      Orders are confirmed only after successful payment processing or acceptance of a Purchase Order

●      Estimated delivery timelines are stated on the product page and may vary due to logistics, customs, or manufacturing lead times

●      For made-to-order or imported items, lead times will be communicated before order confirmation

●      Britton is not liable for delays caused by courier partners, customs authorities, or force majeure events

●      Customers must ensure the accuracy of delivery addresses; re-delivery costs for failed attempts are borne by the customer

5. Custom & Special-Order Products

●      Custom-configured optical systems or specially sourced products are made to your specific requirements

●      Once production or procurement begins, these orders cannot be modified or cancelled

●      Technical requirements must be specified in writing at the time of order; Britton is not liable for performance issues arising from incomplete or incorrect specifications

6. Cancellation & Refunds

By Customer

●      Orders may be cancelled before dispatch — contact us immediately upon placing the order

●      Custom or procurement-in-progress orders are non-cancellable

By Britton

Britton reserves the right to cancel orders in cases of:

●      Product unavailability or discontinued stock

●      Suspected fraudulent or suspicious activity

●      Export control restrictions or regulatory non-compliance

●      Force majeure events

Refund Process

Approved refunds are processed to the original payment method within 3–7 business days. For B2B orders, refunds or credit notes will be issued per the agreed payment terms.

7. Payments

●      We accept major credit/debit cards, net banking, UPI, and bank transfers (NEFT/RTGS/IMPS)

●      For institutional buyers, Purchase Orders (POs) are accepted subject to credit approval

●      Customers are responsible for providing accurate payment information

●      Britton will report suspected fraudulent transactions to the appropriate authorities

●      GST invoices are issued for all orders within India

8. Export Controls & Compliance

9. Intellectual Property

All content on the Britton website — including logos, product images, technical documents, and text — is the property of Britton or its licensors. Unauthorised reproduction, distribution, or commercial use is strictly prohibited.

10. Disclaimer of Warranties

Products are warranted to be free from manufacturing defects as specified by the respective manufacturer. Britton does not make additional warranties beyond those provided by the manufacturer. Britton is not liable for any loss, injury, or damage arising from improper use, modification, or storage of photonics products.

11. Limitation of Liability

Britton's total liability for any claim shall not exceed the invoice value of the product(s) in question. Britton shall not be liable for indirect, consequential, or incidental damages, including but not limited to loss of data, loss of research output, or business interruption.

12. Governing Law & Dispute Resolution

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka. We encourage resolution through mutual discussion before escalating to formal proceedings.

13. Force Majeure

Britton is not responsible for delays, non-performance, or order cancellations caused by events beyond our reasonable control, including natural disasters, pandemics, government restrictions, port strikes, or supply chain disruptions.

14. Changes to These Terms

Britton reserves the right to update these Terms & Conditions at any time. Updated terms will be posted on this page with a revised date. Continued use of the website following any changes constitutes acceptance of the updated terms.

15. Contact Us

Thank you for choosing Britton. We are committed to precision, quality, and customer success in every project.