Privacy Policy

Britton – Laser & Photonics Solutions   |   Last Updated: 2 July 2026

Britton ("we", "us", "our") is a precision photonics and laser technology company. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website (www.britton.co.in) or place an order for photonics products including lasers, optical components, spectrometers, optomechanical systems, crystals, cameras, detectors, and related equipment.

1. Information We Collect

a) Information You Provide Directly

●      Full name, designation, and organisation / institution name

●      Email address, phone number, and billing/shipping address

●      Technical specifications or application requirements submitted via quote or inquiry forms

●      Payment details (processed via PCI-DSS-compliant gateways; we do not store card data)

●      Order history and product preferences

b) Information Collected Automatically

●      IP address, browser type, operating system, and device information

●      Pages visited, session duration, and referring website

●      Cookies and similar tracking technologies

c) Communication Data

●      Emails, inquiry messages, and technical support conversations

2. How We Use Your Information

We use your information to:

●      Process, fulfill, and deliver product orders

●      Prepare custom quotations and technical proposals

●      Send order confirmations, shipping notifications, and invoices

●      Provide pre-sales technical support and post-sales assistance

●      Process payments and detect or prevent fraudulent transactions

●      Send promotional communications (only if you opt in)

●      Improve our website, product catalogue, and customer experience

●      Comply with applicable legal, regulatory, and tax obligations

3. Legal Basis for Processing (GDPR / IT Act)

●      Contractual necessity – to fulfill your orders and service agreements

●      Consent – for marketing communications and non-essential cookies

●      Legitimate interests – fraud prevention, security, and service improvement

●      Legal obligation – GST records, export-import documentation, and compliance

4. Sharing Your Information

We share your data only with trusted third parties necessary to operate our business:

5. Cookies & Tracking

●      Essential cookies – cart session, login authentication, checkout

●      Analytics cookies – visitor behaviour and performance monitoring

●      Marketing cookies – retargeting and campaign tracking (only with your consent)

You may manage cookies via your browser settings or our cookie consent banner.

6. Data Security

●      SSL/TLS encryption for all data in transit

●      PCI-DSS-compliant payment processing

●      Role-based access controls and regular security audits

●      Restricted access to personal data on a need-to-know basis

7. Your Rights

You have the right to:

●      Access the personal data we hold about you

●      Correct inaccurate or incomplete information

●      Request deletion of your data (subject to legal retention requirements)

●      Withdraw consent for marketing at any time

●      Lodge a complaint with the relevant data protection authority

To exercise these rights, contact us at: admin@britton.co.in

8. Data Retention

●      Order & transaction data: up to 8 years (GST and legal compliance)

●      Account data: retained until you request deletion

●      Marketing preferences: until you unsubscribe

9. Children's Privacy

Our services are intended for professionals, research institutions, and businesses. We do not knowingly collect personal data from individuals under 18 years of age.

10. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated by email or a prominent notice on our website, along with a revised Last Updated date.

11. Contact Us

Thank you for trusting Britton. We are committed to protecting your data while delivering precision photonics products and solutions.