Return & Refund Policy

Britton – Laser & Photonics Solutions   |   Last Updated: 2 July 2026

1. Non-Returnable Items

Due to the highly technical and sensitive nature of photonics products, the following are not eligible for return or refund:

●      Products that have been powered on, installed, aligned, or otherwise used

●      Optical components (lenses, mirrors, prisms, crystals, filters) with tampered protective packaging or contaminated surfaces

●      Laser modules and light sources with broken safety seals

●      Custom-built, made-to-order, or specially configured equipment

●      Software licenses, calibration certificates, or digital documentation

●      Products damaged due to improper handling, storage, installation, or misuse

●      Consumables such as protective films, cleaning supplies, or mounting hardware once opened

2. Eligible Return Cases

You may request a return, replacement, or refund within 48 hours of delivery if:

●      An incorrect product or model was delivered

●      The product arrived physically damaged during transit

●      Components or accessories listed in the packing slip are missing

●      The product does not match the agreed technical specifications

●      A confirmed manufacturing defect is identified by our technical team

3. How to Request a Return

To initiate a return request:

Step 1: Capture clear photos and/or a short video showing the issue and the outer packaging.

Step 2: Contact us within 48 hours of delivery via email (admin@britton.co.in) or WhatsApp (+91 7892468542).

Step 3: Provide your Order ID, product model, and a brief description of the issue.

Our technical team will review and respond within 1 business day.

4. Resolution Options

Once your return is approved, we will offer one of the following:

●      Replacement with the same or equivalent product

●      Technical repair support (for products covered under warranty)

●      Full or partial refund to the original payment method

5. Refund Timeline

6. Order Cancellation

●      Orders may be cancelled before dispatch for a full refund — contact us immediately

●      Once the shipment is handed to our logistics partner, cancellation is not possible

●      Custom-configured or made-to-order products cannot be cancelled once production or procurement begins

●      Purchase Orders (B2B) are non-cancellable once accepted and acknowledged by Britton

7. Return Shipping

●      For approved return cases, Britton will arrange a pickup or provide a prepaid return label

●      Pack the product securely in its original packaging with all accessories, manuals, and certificates

●      Britton covers return shipping costs only for defective, incorrect, or transit-damaged items

●      Returns that do not meet eligibility criteria will be shipped back at the customer's expense

8. Warranty & Technical Support

Many Britton products carry a limited manufacturer warranty. If your issue is covered under warranty:

●      We will prioritise repair or replacement over a refund

●      A technical evaluation by our team or the manufacturer may be required before a decision is made

●      Warranty coverage does not apply to damage caused by misuse, improper storage, or unauthorised modifications

9. B2B & Institutional Orders

For orders placed under a Purchase Order or institutional procurement:

●      Return and refund terms may differ and will be governed by the agreed-upon purchase agreement

●      Contact our sales team at admin@britton.co.in for B2B return queries

10. Policy Misuse

Britton reserves the right to reject return or refund requests in cases of false claims, misrepresentation, or repeated policy abuse, and to suspend accounts involved in such activity.

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